I have a newly built Blue Prism environment in Azure (App Server, Interactive and Runtime on separate VMs). Everything appears okay until I try and run a process on the Runtime from Control Room.
From the Interactive, my Runtime shows "Logged Out" but "Not Connected", so I'm unable to run Login. Login Agent is installed on the Runtime and using the correct connection to the App Server. I think the fact it shows as "Logged Out" is a good start.
If I login to the Runtime manually using RDP or VNC, the Runtime shows "Idle" but "Not Connected" on the Interactive - The listener is starting okay on the Runtime and showing connected to the app server.
So even though the Runtime is showing "Idle", I'm unable to run a process as it's not connected.
If I open the Blue Prism client on the Runtime itself and go into Control Room, the Runtime is showing as "Idle" and "Yes - Connected" - but only from the BP Client on the Runtime. It still shows as "Not Connected" in Control Room on my Interactive.
Just to confuse things even more, from Control Room on my Runtime, my Interactive shows as "Idle" and "Yes - Connected".
I've double checked all Windows and Network rules and confirmed all ports are open between all 3 VMs both inbound & outbound.
I've also checked the licence and it allows 10 Resources, so that's not the issue.
Can anyone help please as I'm stumped :-(
From the Interactive, my Runtime shows "Logged Out" but "Not Connected", so I'm unable to run Login. Login Agent is installed on the Runtime and using the correct connection to the App Server. I think the fact it shows as "Logged Out" is a good start.
If I login to the Runtime manually using RDP or VNC, the Runtime shows "Idle" but "Not Connected" on the Interactive - The listener is starting okay on the Runtime and showing connected to the app server.
So even though the Runtime is showing "Idle", I'm unable to run a process as it's not connected.
If I open the Blue Prism client on the Runtime itself and go into Control Room, the Runtime is showing as "Idle" and "Yes - Connected" - but only from the BP Client on the Runtime. It still shows as "Not Connected" in Control Room on my Interactive.
Just to confuse things even more, from Control Room on my Runtime, my Interactive shows as "Idle" and "Yes - Connected".
I've double checked all Windows and Network rules and confirmed all ports are open between all 3 VMs both inbound & outbound.
I've also checked the licence and it allows 10 Resources, so that's not the issue.
Can anyone help please as I'm stumped :-(