Robot
BLEEP, BLIP, BLOOP
The contact center is a significant asset for enterprises and will continue to play a critical role in the Digital Age. However, its remit will broaden and it will have to deal with very complex enquiries, support new technologies, and take responsibility for customer interactions. A new generation of employees and customers will have new needs that the enterprise will need to meet. And there is a real opportunity for some enterprises to provide support-as-a-service to their partners, utilizing their investments and expertise to deliver new revenue streams.
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