ahmedm_elgebaly

New Member
Hello,

I'm using Surface Automation on Citrix but when I press the "OK" button that appears in a warning screen using surface automation, the program that is supposed to open does not open but if I press this ok button by myself non-automated, the program opens normally. I tried pressing on the button with region modes and also send keys "Enter" but with no success, the button is pressed but the new window supposed to open, doesn't open. The warning screen disappears after pressing OK in both ways either using RPA Surface Automation or manual pressing outside blueprism.
 

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VJR

Well-Known Member
Hi ahmedm_elgebaly

See if you are able to login to that machine using Login Agent and also disable the IT Security Policy screen that is bothering.
Check the video from about 3:20.
Blue Prism Login Agent
 
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