Hi,
I'm new to uiPath, and I'd have a project to accomplish. I'd just need advise on how to do this robot in practice.
In short, the RPA should open new tickets raised by users in a web-based ticketing system, and assign them to the corresponding service team member, based on certain keywords (suppliers) mentioned in the ticket.
Here is the whole process for the RPA:
*pre-requisite: An (Excel?) table to be created with keywords per team member
1. Open new tickets
2. Scan the ticket for keywords
3. Match the keywords with the corresponding team member
4. Assign the ticket to the corresponding team member.
5. Run the process again until there are no new tickets. Start the process again when there is a new ticket.
What kind of functions should I use in UIPath for this?
Thanks a lot in advance if someone would know.
BR, Jay
I'm new to uiPath, and I'd have a project to accomplish. I'd just need advise on how to do this robot in practice.
In short, the RPA should open new tickets raised by users in a web-based ticketing system, and assign them to the corresponding service team member, based on certain keywords (suppliers) mentioned in the ticket.
Here is the whole process for the RPA:
*pre-requisite: An (Excel?) table to be created with keywords per team member
1. Open new tickets
2. Scan the ticket for keywords
3. Match the keywords with the corresponding team member
4. Assign the ticket to the corresponding team member.
5. Run the process again until there are no new tickets. Start the process again when there is a new ticket.
What kind of functions should I use in UIPath for this?
Thanks a lot in advance if someone would know.
BR, Jay