Login agent is not working.

[Venkat yaramala]

Hi All,

Login agent is not working as expected, but logout is working and VM is getting log out by both manual (Control room) and Scheduler.
But while trying to login, getting operation timed out error. tried both manual and scheduler.

Checked credentials, expiry date even tried by deleting and re creating the credentials but still issue not resolved.
Could any one help on this?

Thanks in advance .

Regards,
Venkat

 

[Jothin Georgi]

Hi Venkat,

Please check the state of the machine once the log out is completed. There is a chance that the machine is on a locked screen after logout(see Screenshot 4). The bot machine has to be in a screen where username and password fields are enabled(refer Screenshot 3) for login agent to work correctly. Please share the logs for more analysis.

Regards,
Jothin

 

[Venkat yaramala]

Hi Georgi,


Thanks for your reply.
issue is resolved, occurred due to the local system polices. so we have changed them and its working fine.

Regards,
Venkat

 

[sureshy108]

Hi Venkat,

May i know which polocies you changed.

and what is the log on servie ID being used for login agent ?

Regards,
Suresh.

 

[Jothin Georgi]

Hi Suresh,

For Login Agent to function, it is essential that the following security policies are configured on each target device. This ensures that when the device is first started, the Windows username and password fields are presented without requiring any user input. Explicitly:

• There must not be a requirement to press CTRL + ALT + DEL prior to the user name and password fields being presented.

[Local Security Policy: Interactive Login: Do not require CTRL + ALT + DEL: Enabled]

• There must not be a requirement to traverse an on-screen message such as a usage acceptance policy as part of the login process.

[Local Security Policy: Interactive Login: Message title for users attempted to log on: Empty]
[Local Security Policy: Interactive Login: Message text for users attempted to log on: Empty]


• There must not be a requirement to traverse a lock screen (Windows 8.1 and Windows 10).

[Local Group Policy Editor: Do not display the lock screen: Enabled]

These policies will be automatically set for the local machine when Login Agent is installed, but commonly these settings are overwritten by global settings on the network

Hope this helps


Regards,
Jothin